There are two options for transcoding your recording files — which means converting them from webm files to mp4 files. 

  1. CloudConvert: Browser software that offers free and paid plains
  2. Handbrake: A free app for Windows and macOS

Transcode with CloudConvert 

  • Sign up at https://www.cloudconvert.com
  • In the gray top bar, select your conversion settings. You probably want 'webm' to 'mp4.' (If you'e extracting audio only, convert 'webm' to 'mp3')
  • Click Select Files. Your webm file needs to be cloud accessible, with Dropbox, Google Drive, Box, etc. 
  • At the bottom of your window, select where you want your converted files saved. 
  • Click Start Conversion

Transcode with Handbrake on Windows

  • Download and install Handbrake 
  • Select the video or folder with your videos for encoding. Drag the videos into Handbrake. Or click either Folder (Batch Scan) or File, to browse your computer for video files. 
  • Handbrake’s default settings should be fine. However, setting Presets to "Fast 1080p30" and Format to “MP4” will produce a widely accessible transcoded video
  • Click Browse (bottom right corner) to assign a name/location for your transcoded video.
  • Press Start Encode to begin transcoding

Transcode with Handbrake on MacOS

  • Download and install Handbrake
  • Select the video or folder with your videos for encoding. By default when opening Handbrake a window should appear where you can make this selection; however, if this doesn't appear, you can click Open Source (top left corner) to browse your computer for video files.
  • Handbrake’s default settings should be fine. However, setting Format to "MP4 File" and Video Encoder to “H.264 (x264)” will produce a widely accessible transcoded video
  • Click Browse (on the right in the Destination section of the window) to assign a name/location for your transcoded video. 
  • Press Start to begin transcoding

Viewing recordings without transcoding

You also can view .webm files without transcoding in 2 ways:

  1. Viewing them in your browser with Chrome or Firefox
  2. Or using VLC Media Player, a versatile, open source media player which can be found at https://www.videolan.org/vlc/index.html

Need more help? Contact us.

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