We've ended our basic calls product. Service for our current basic call users ends June 22, 2020.
- Read the blog post on basic call service ending.
- Starting June 22, 2020 only admins can download recordings from the dashboard.
- If you are not an admin, download your cloud recordings before June 22, or you will lose dashboard access!
- Anyone can download recordings via the API.
Local recording is a great option. It's free and doesn't require as much bandwidth.
- 1.0 Quick info
- 2.0 How to record locally
- 3.0 Get your local recording
- 4.0 Transcode your .webm file to share it
- 5.0 Playback local recordings with VLC
1.0 Quick info
- Local recording means that your recording is saved to your computer. You'll download a .webm file and then must transcode it to share it.
- We also offer cloud recordings, yet we may charge for that feature in the future. Cloud recordings require twice the bandwidth.
- Unlimited number of local recordings.
- All recordings are capped at 3-hours — local and cloud recordings.
2.0 How to record locally
- In a video call, click the RECORD button, bottom left
- In the popup, click the button, Start local recording
You'll see a notification that your recording is starting after a 5-second countdown. (Other participants in your meeting will be notified that a recording is starting and then also see a recording banner in the call itself.)
- Click the Stop recording button in the banner at the bottom of your screen.
- This immediately stops your recording and downloads the recording to your computer.
3.0 Get your local recording
Open your browsers default download location. Usually this is your computers Downloads folder.
- The recording is saved as a .webm file
- You can open and play your .webm file in Chrome or Firefox. To share it, you must transcode the file, see 4.0 below.
4.0 Share your local recording
There are two options for transcoding your recording files — which means converting them from webm files to mp4 files.
- CloudConvert: Browser software that offers free and paid plains
- Handbrake: A free app for Windows and macOS
Transcode with CloudConvert
- Sign up at https://www.cloudconvert.com
- In the gray top bar, select your conversion settings. You probably want 'webm' to 'mp4.' (If you'e extracting audio only, convert 'webm' to 'mp3')
- Click Select Files. Your webm file needs to be cloud accessible, with Dropbox, Google Drive, Box, etc.
- At the bottom of your window, select where you want your converted files saved.
- Click Start Conversion
Transcode with Handbrake on Windows
- Download and install Handbrake
- Select the video or folder with your videos for encoding. Drag the videos into Handbrake. Or click either Folder (Batch Scan) or File, to browse your computer for video files.
- Handbrake’s default settings should be fine. However, setting Presets to "Fast 1080p30" and Format to “MP4” will produce a widely accessible transcoded video
- Click Browse (bottom right corner) to assign a name/location for your transcoded video.
- Press Start Encode to begin transcoding
Transcode with Handbrake on MacOS
- Download and install Handbrake
- Select the video or folder with your videos for encoding. By default when opening Handbrake a window should appear where you can make this selection; however, if this doesn't appear, you can click Open Source (top left corner) to browse your computer for video files.
- Handbrake’s default settings should be fine. However, setting Format to "MP4 File" and Video Encoder to “H.264 (x264)” will produce a widely accessible transcoded video
- Click Browse (on the right in the Destination section of the window) to assign a name/location for your transcoded video.
- Press Start to begin transcoding
5.0 Playback local recordings with VLC
You also can view .webm files without transcoding in 2 ways:
- Viewing them in your browser with Chrome or Firefox
- Or using VLC Media Player, a versatile, open source media player which can be found at https://www.videolan.org/vlc/index.html
Need more help? Contact us.