• Below explains how to unblock your cam/mic, if you're in the call already. 
  • We also first explain why you're seeing this, and how to avoid it in the future. That includes how to be muted by default, with the option to unmute anytime. 

Why do I need to unblock? Why won't it unmute? 

When you join a Daily.co call, the browser asks for camera and mic permissions, so you can use video and audio in the call.

You clicked Decline, at either the Chrome or OS level:  

  • You chose the setting to not use the camera and mic, at all, inside Daily.co. You now have to change your browser settings for the camera and mic, then leave the call and rejoin. 

In contrast, next time you join, we recommend clicking Allow - and how you can still mute, and stay muted 

  • When you rejoin your call, click Allow, to give Daily.co cam/mic access  
  • You then have the flexibility to mute/unmute in the video call 
  • Daily.co remembers your mute state. So if you prefer to be muted, no problem. Click Allow when you join, to allow cam/mic access. Then inside the call, click mute. If you want to join the next call muted, just make sure you're muted when you exit. Daily.co remembers your cam is muted, and joins the next call muted. 

So by clicking Allow, and then using your mute button, you have control and flexibility, both. 


Unblock instructions, by browser 

Change your camera and mic settings – 

  1. Change it at your browser level preferences 
  2. If that doesn't work, check your OS settings
  3. Rejoin the call 

Chrome

  • In a call, look at the address bar. The camera icon will show an X. 
  • Click the icon 
  • Click Always allow
  • Exit and rejoin the call 
  • If rejoining doesn't work, fully quite Chrome and rejoin 

Edge

  • In a call, look at the address bar. The camera icon will show an X. 
  • Click the icon 
  • Click Always allow
  • Exit and rejoin the call 
  • If rejoining doesn't work, fully quite Chrome and rejoin 

Firefox

  • In a call, look at the address bar. Click the cam/mic icon there
  • Click the "x" to turn off blocking
  • Exit and rejoin the call. Click Allow when asked, as you rejoin 

Safari 

The instructions depend on your Mac OS, and also what you may have chosen previously. 

First try: 

  • Select Safari >  Select Preferences. (This is in the Safari pulldown menu, at the top of your screen.) 
  • Click Camera, and change the settings for any Daily.co meeting link to ALLOW 
  • Click Microphone, and do the same. Change Daily.co links to ALLOW
  • Exit the call
  • Rejoin 

Still having problems? If you have Mojave, in particular, you have to change the operating system settings, too 

  • Click Apple menu > System Preferences > Security and Privacy 
  • Click Camera  >  Select ALLOW for Daily.co links 
  • Click Mic  >  Select ALLOW for Daily.co links 

Unblock instructions, by OS 

Check your OS, if unblocking your browser settings doesn't make a difference!


Mac OS - Mojave 

  • Click Apple menu > System Preferences > Security and Privacy 
  • Click Camera > Select ALLOW for your browser
  • Click Microphone > Select ALLOW for your browser 

Windows OS 

If you're still having problems, after allowing Chrome: 

  • Reboot 
  • Check for Windows system updates
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