Your browser and/or OS is not letting Daily.co access the camera or microphone. 

  1. Unblock cam/mic in your browser, see below 
  2. If browser unblocking doesn't fix it, unblock at your OS level, see below 
  3. Rejoin the call after changing settings 

In sections 3.0 & 4.0 , we explain how to avoid this in the future, while still staying muted.


1.0 Unblock instructions, by browser 

Chrome

  • In a call, look at the address bar. The camera icon will show an X. 
  • Click the icon 
  • Click Always allow
  • Exit and rejoin the call 
  • If rejoining doesn't work, fully quite Chrome and rejoin 

Edge

  • In a call, look at the address bar. The camera icon will show an X. 
  • Click the icon 
  • Click Always allow
  • Exit and rejoin the call 
  • If rejoining doesn't work, fully quit and rejoin 

Firefox

  • In a call, look at the address bar. Click the cam/mic icon there
  • Click the "x" to turn off blocking
  • Exit and rejoin the call. Click Allow when asked, as you rejoin 

Safari 

First try: 

  • Select Safari >  Select Preferences. (This is in the Safari pulldown menu, top left of your screen.) 
  • Click Camera, and change the settings for any Daily.co meeting link to ALLOW 
  • Click Microphone, and do the same. Change Daily.co links to ALLOW
  • Exit the call
  • Rejoin 

Still having problems? If you have Mojave, in particular, you have to change the operating system settings, too. See 2.0 


2.0  Next try: Unblock instructions, by OS 


Mac OS - Mojave 

  • Click Apple menu > System Preferences > Security and Privacy 
  • Click Camera > Select ALLOW for your browser
  • Click Microphone > Select ALLOW for your browser 

Windows OS 

  • Reboot 
  • Check for Windows system updates



3.0 Why do I need to unblock? Why won't it unmute? 

When you join a Daily.co call, the browser asks for camera and mic permissions. 

You clicked Decline, either at your browser or OS level:  

  • You chose to not use the camera and mic, at all, inside Daily.co.
  • Change your browser settings for the camera and mic, then leave the call and rejoin. 


4.0 Avoid this in the future, while staying muted 

  • Click Allow 
  • Then mute/unmute in the video call. 
  • If you want to be muted when you join the next call, make sure you're muted when you exit. 

Daily.co remembers your cam is muted. You won't show video when you join your next call.  


Can we help? Ping us on chat, 9-5 PT, or email help@daily.co 

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