This article is for help unblocking your camera on mobile. Go here if you're on a computer.
When you click on your cam/mic buttons, do you see the image above?
Your phone cam/mic is blocked by (1) your browser or (2) Operating System.
Android Chrome
- On your Android device, open the Chrome app .
- To the right of the address bar, tap More (triple dots) > Settings.
- Tap Site Settings.
- Tap Microphone or Camera.
- Tap to turn the microphone or camera on or off.
- Look for Daily.co under the Blocked list. If you see it BLOCKED, tap Daily.co > Access your camera > Allow.
- Unblock BOTH camera and mic!
iOS Safari — standard Daily.co calls
Typically, Safari prompts for cam/mic access for each call. This is a privacy setting imposed by Apple. Follow the steps below or contact us for help.
Refresh the call
- Refresh the Safari tab
- You should be alerted for Microphone & Camera Access
- Tap "Allow"
If that doesn't work, see the steps below
Check camera access is enabled on iOS
- Open the Settings app
- Tap on Safari > Camera
- Scroll down to Camera & Microphone
- Confirm that "Ask" or "Allow" is checked
- Retry the "Refresh the call" steps, above.
iOS Safari — Intercom video calls
If you are having trouble with Intercom, follow the steps below:
- Open the Settings app
- Tap on Safari > Camera
- Scroll down to Camera & Microphone
- Confirm that "Ask" or "Allow" is checked
- Retry the "Refresh the call" steps, above.
Next, refresh and rejoin the call.
Computer users
Are you on a computer? Go to this page to unblock your computer camera or microphone.