👉 Important update
We've ended our basic calls product. Service for our current basic call users ends June 22, 2020.
Starting June 22, 2020 only admins can download recordings from the dashboard. If you are not an admin, download your cloud recordings before June 22! Anyone can download recordings via the API.
_____________________________
This article is for help unblocking your camera on mobile. Go here if you're on a computer.
When you click on your cam/mic buttons, do you see the image above?
Your phone cam/mic is blocked by (1) your browser or (2) Operating System.
Android Chrome
On your Android device, open the Chrome app .
To the right of the address bar, tap More (triple dots) > Settings.
Tap Site Settings.
Tap Microphone or Camera.
Tap to turn the microphone or camera on or off.
Look for Daily.co under the Blocked list. If you see it BLOCKED, tap Daily.co > Access your camera > Allow.
Unblock BOTH camera and mic!
iOS Safari — standard Daily.co calls
Typically, Safari prompts for cam/mic access for each call. This is a privacy setting imposed by Apple. Follow the steps below or contact us for help.
Refresh the call
Refresh the Safari tab
You should be alerted for Microphone & Camera Access
Tap "Allow"
If that doesn't work, see the steps below
Check camera access is enabled on iOS
Open the Settings app
Tap on Safari > Camera
Scroll down to Camera & Microphone
Confirm that "Ask" or "Allow" is checked
Retry the "Refresh the call" steps, above.
iOS Safari — Intercom video calls
If you are having trouble with Intercom, follow the steps below:
Open the Settings app
Tap on Safari > Camera
Scroll down to Camera & Microphone
Confirm that "Ask" or "Allow" is checked
Retry the "Refresh the call" steps, above.
Next, refresh and rejoin the call.
Computer users
Are you on a computer? Go to this page to unblock your computer camera or microphone.