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Top troubleshooting - 5 tips that solve 99% of issues
Top troubleshooting - 5 tips that solve 99% of issues

Reload Chrome, try Incognito

Nina avatar
Written by Nina
Updated over a week ago

Below are 5 quick steps that solve most in-browser video call issues. 

  • Quick context: the key is the video calls work in your browser so your browser needs be running smoothly. Do you have browser blockers? Or lots of tabs open? These can affect your call quality!

✳️  Fix: 5 tips

  1.  Reload your browser. 

  2. Try Incognito or Private mode.
    Especially if you have browser extensions, like ad blockers. They can block your camera and microphone. 

  3. Quit your browser. Don't just close. QUIT and reopen. 

  4. Try another browser. (Chrome, Safari or Firefox) 

  5. Reboot. Most people don't have to do this. But it can be a fast fix if you don't want to spend time troubleshooting. 

Your browser is like any program or software. If you have not refreshed it in a while, it might need a refresh.

Top issues

Background on the browser test and packet loss 

Your browser and operating system might not be talking to each other. Reloading, or rebooting, can clear out stalled network settings, for example.   

Incognito doesn't load your browser extensions. So try Incognito, to clarify if an extension is blocking the video call from loading. 

Even great networks can have packet loss. And it is packet loss that's important to live media streaming. Take a network test. Read this help page for more. 

Daily is a real-time API for developers. We're glad to help teams using our API. Chat or email with us. 

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