✳️  These fix most issues (and see more below):

  1.  Reload your browser.  Chrome often works best.   
  2. Try Incognito or Private mode.
    Especially if you have browser extensions, like ad blockers. They can block your camera, microphone, or speaker! 
  3. Quit your browser. Don't just close. QUIT and reopen. 
  4. Try another browser (Chrome, Safari or Firefox).  
  5. Reboot. Most people don't have to do this. But it can be a fast fix if you don't want to spend time troubleshooting. 

The Daily.co call works in your browser — so it depends on your browser working smoothly. If it hasn't been refreshed in a while, your browser and computer might be out of sync. 

 ⛑  6.  Run the official Google test, https://test.webrtc.org

More 

🔌  Did you check your browser? See above.
 

👂   Using an external cam/mic?  Make sure it's selected in your Settings
Click More > Cam/mac settings > Set your cam/mic as the Default


👉   Unblock camera or mic.
Follow EACH step here!

🔇   Laggy video or audio? Mute cameras. Use Shh mode.

🎧   Use earbuds! It helps with echo.  

✳️  Run the official Google test, https://test.webrtc.org, and contact us. 

✳️  Test your network, https://network.callstats.io. It's packet loss that matters! Learn more.

 

Why check your browser and packet loss?  

👉 Your browser and operating system might not be talking to each other. Reloading, or rebooting, can clear out stalled network settings, for example.   

🔎  Incognito doesn't load your browser extensions. So try Incognito, to clarify if an extension is blocking the video call from loading. 

🏃🏽‍♂️  Even great networks can have packet loss. And it's packet loss that's important to live media streaming. Take a network test. Read this hep page for more. 


We're glad to help! Chat or email with us. 

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